Problem: How many people of certain specialization do we need at certain times in our retail shops so our customers waiting time will be as short as possible while our expenses would stay low? How to set up shifts in order to react to our marketing campaigns and new products introductions? 

manažerské simulátory - simulace

Figure 1 - Example of the simulation output - a calendar with semaphores - see the first day of the month - left green says the capacity is OK, nobody left the shop pissed off... red semaphore on the right says - the waiting was longer than planned

Solution: We have created a simulator that calculates optimal headcount minute after minute for every day of the month based on customer requests, marketing activity, back-office requirements etc. This simulation helps to maintain optimal headcount in your shops, costs are kept at minimal level and your customers' waiting time is kept in bearable values.